Terms and Conditions

Badge logo for New Mexico Property Tax Protest Service featuring a raised fist, shield, and Zia symbol

IMPORTANT: THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION CLAUSE AND A WAIVER OF CLASS ACTION RIGHTS. BY USING THIS WEBSITE OR OUR SERVICES, YOU AGREE TO THESE TERMS.

These Terms and Conditions (“Agreement” or “Terms”) govern your use of the website operated by NM Property Tax Protest, and your access to our services, including but not limited to property tax protest assistance (the “Services”). Please read these Terms carefully.

By accessing our website or engaging with our Services—via phone, form submission, email, text message, or otherwise—you accept and agree to be bound by these Terms. If you do not agree, you may not access or use the Website or our Services.

1. About NM Property Tax Protest

NM Property Tax Protest (“we,” “us,” or “our”) is a New Mexico-based company that provides services to assist property owners in protesting their property tax assessments. We are not licensed attorneys, appraisers, or real estate brokers. We do not provide legal advice, appraisals, or guarantee results.

2. Eligibility

You must be at least 18 years old and reside in the United States to use our Website or Services. By using our Website, you represent and warrant that you meet these eligibility requirements.

3. Privacy Policy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information. Your use of our Website and Services constitutes consent to our collection and use of your data as described in the Privacy Policy.

4. Consent to Contact

By submitting any form on our Website or contacting us via phone, text, email, or other methods, you provide express written consent to be contacted by NM Property Tax Protest (and its partners or service providers) at the email address or phone number you provide, including via autodialed calls, texts, pre-recorded messages, or emails, even if you are on a federal or state Do Not Call list.

You understand and agree that:

  • This consent is not a condition of any purchase.
  • You may revoke your consent at any time by emailing us at [support@nmpropertytaxprotest.com] or calling [505-300-1747].

5. Pricing and Fee Agreement

Our standard pricing is 50% of the total first-year property tax savings realized as a result of a successful protest. This fee structure is disclosed on our Website and reiterated during client intake.

You will be required to sign a formal Agency Agreement before we proceed with filing a protest on your behalf. This agreement will contain:

  • Specific terms regarding compensation
  • Scope of services
  • Authorization to act as your agent before the county assessor or valuation board

We do not bill unless savings are achieved through a formal reduction in taxable value.

6. No Guarantee of Results

We do not and cannot guarantee any specific outcome. You acknowledge and agree that:

  • Property valuations are at the sole discretion of your county assessor or valuation board.
  • NM Property Tax Protest makes no guarantees, warranties, or representations as to your chances of success.

7. Errors, Omissions, and Limitation of Liability

While we strive to provide accurate, timely, and thorough services, you acknowledge and agree that NM Property Tax Protest shall not be held liable for any error, omission, missed deadline, miscommunication, technical malfunction, or clerical mistake, including, but not limited to:

  • Failing to file a protest on time
  • Submitting incorrect or incomplete information
  • Overlooking applicable evidence or documentation

To the fullest extent permitted by law:

  • You expressly waive any and all claims for damages, direct or indirect, resulting from such errors or omissions.
  • Our maximum liability for any claim shall not exceed the lesser of (i) fees you actually paid to us in the six (6) months prior to the incident, or (ii) $500.

You agree that your sole remedy in any such case is to discontinue using our services.

8. Ownership and Use of Content

All content on our website, including but not limited to text, graphics, logos, designs, and documentation, is owned by or licensed to NM Property Tax Protest and protected by copyright, trademark, and other laws.

You may not reproduce, duplicate, sell, or exploit any portion of our Website or Services without express written permission.

9. User Submissions and Feedback

You may submit documents, property information, or feedback to us. You retain ownership of your data, but you grant NM Property Tax Protest a non-exclusive, royalty-free, perpetual license to use, store, modify, and analyze such data for the purpose of delivering Services and improving our platform.

10. Third-Party Links and Services

Our website may contain links to third-party websites. NM Property Tax Protest does not control or endorse third-party content and is not responsible for their accuracy, availability, or privacy practices.

11. Monitoring and Recording

Phone calls, emails, and other communications may be monitored, recorded, or stored for training, quality control, or compliance purposes. By contacting us, you consent to such recording.

12. Indemnification

You agree to indemnify, defend, and hold harmless NM Property Tax Protest and its owners, affiliates, employees, and agents from any claims, damages, or expenses arising out of your use of our Website or Services, including but not limited to:

  • Breach of this Agreement
  • Misuse of the Services
  • Inaccurate information provided by you

13. Injunctive Relief

You acknowledge that a breach of these Terms may cause irreparable harm to NM Property Tax Protest, and that monetary damages may be inadequate. We shall be entitled to injunctive relief to enforce these Terms without the need to post bond or prove damages.

14. Dispute Resolution and Arbitration

Any dispute arising out of or relating to these Terms or our Services shall be resolved through binding individual arbitration in Bernalillo County, New Mexico, under the rules of the American Arbitration Association (AAA). You waive your right to a jury trial and class action.

The arbitrator shall have exclusive authority to resolve any disputes regarding this Agreement, including enforceability and arbitrability. Judgment may be entered in any court with jurisdiction.

If arbitration is deemed unenforceable for any reason, exclusive jurisdiction and venue shall lie in the state or federal courts located in Bernalillo County, New Mexico.

15. Force Majeure

We are not liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, government actions, power failures, and internet outages.

16. Changes to Terms

We may modify these Terms at any time. Updates will be posted on this page with an updated effective date. Continued use of the Website or Services after such changes constitutes your acceptance of the revised Terms.

17. Entire Agreement

These Terms constitute the entire agreement between you and NM Property Tax Protest. If any provision is found unenforceable, the remaining provisions will remain in full force and effect.

18. Contact Us

If you have questions about these Terms, please contact:

NM Property Tax Protest
9001 Beverly Hills Ave NE
Albuquerque NM 87122
Phone: 505-300-1747
Email: support@nmpropertytaxprotest.com